When your wireless settings or networking equipment change, the Wi-Fi cameras connected to the old network will disconnect from the internet. This is because they are still programmed with the old Wi-Fi information. Once the cameras have the new Wi-Fi information, they can reconnect.
Note: If your cameras are connected to an Alarm.com Smart Gateway, they will stay connected even if your network changes.
Let your service provider know that your networking equipment or wireless settings are going to change. They can then be prepared to help you reprogram your cameras after the change if necessary. For more information about contacting your service provider, see Contact your service provider.
Depending on how comfortable you are with reprogramming your camera’s wireless information, you can also attempt to reprogram the camera yourself.
The Alarm.com customer website and Alarm.com app have built-in troubleshooting wizards that you can access to get personalized reconnection steps. For more information about how to initialize the wizard, see Video Troubleshooting Wizard.
For general steps, there are three possible ways to reconnect a disconnected camera. Using WPS is the easiest method, but Access Point (AP) mode or Ethernet may also be an option if WPS does not work.
Click the link below for more information.
