How to use Remote Access?

Once your account is setup. Our Endpoint Manager will send account activation email to you. You can activate their account and set your own login password by clicking the link in the email. An example of mail is shown to the left:

Upon activation, the you will be able to login to EM with your user-name and password. Log in at: https://canitan-msp.itsm-us1.comodo.com/ as shown in the mail link
We have configured two-factor authentication, you will have to follow the on-screen instructions to set up this during login.

Endpoint Manager will send device enrollment link to the user email. They can click to the link on the email to enroll your devices.

PC: Download the Remote Control App HERE
MAC: Download the Remote Control App HERE
Select Endpoint Manager
Enter canitan-msp.itsm-us1.comodo.com in the domain field
Log in with the Username and password that you setup

Enter Your 2FA Code

After login, you can view the applied device to your remote environment
You can view the enrolled devices here
Select the devices to start the remote control

Once you have connected it will look like this.

How to Use the Remote Manager Toolbar
• After connecting, you will see the desktop of the remote machine in the ITarian window.
• You can use the remote access toolbar to manage your connection.

Position – Click and drag the tool bar to your preferred location.

Full Screen – The remote desktop will cover your entire
display, without the operating system’s window-framing
interface.
Click the same icon to exit full screen mode

Pin – Lock the tool bar in place in full screen view.
Minimize/Maximize – Show/hide tool bar options.

Actions – Send control commands to the endpoint.

Actions – Send control commands to the endpoint.

Send Ctrl + Alt + Del – Opens the Windows
security screen on the remote device. This lets
you:
• Lock the remote computer
• Log the current user out of the remote
machine
• Change the password of the remote
machine
• View task manager on the remote machine

March 26, 2020March 26, 2020

Canitan is designated Critical Infrastructure – We are open

At Canitan, our priority is to support and serve our customers through times of uncertainty. We understand that the coronavirus (COVID-19) is impacting our daily lives in unprecedented ways. Canitan has comprehensive plans in place to provide our customers with continued access to their systems remotely.

As shelter-in-place orders are enacted in our communities, we will still be here for you, as Canitan is a designated Essential Critical Infrastructure under Communications Sector and under Information Technology Sector as defined by the Department of Homeland Security and as defined in the City of Austin Public Health Order. This means providing Technology, VoIP, and Security Services, including the operations of Technology, Security, and VoIP service providers and their employees, are considered essential services.

As a result, Canitan remains committed to being here to serve you. We take this threat with the upmost seriousness.

Until the Shelter in Place order is lifted our physical office is closed to non-employees, no one will be allowed to enter the building unless they are an employee. ALL employees have the option of working from home and are encouraged to do so.
Remote Support is operating at 110% and will continue to do so until this crisis is over.
Onsite services are still operating as usual with some exceptions. These measures are to protect our employees and you.
- We will ask if anyone has been diagnosed or has had contact with anyone exposed to the virus before any work can be scheduled.
- Social Distancing – ALL Canitan employees are REQUIRED to practice social distancing and stay 6FT from the closest person.
- Masks will be provided and recommended and constant handwashing is REQUIRED when on a client’s site.
- Employees CAN AND WILL leave any site they feel that their health is at risk.

March 20, 2020March 27, 2020

Coronavirus – (COVID-19)

Keeping our community and employees healthy and safe while maintaining business continuity is our top priority. We want to do our part to help you stay connected and productive.

Many of you are probably working from home (WFH) and staying updated with the latest information from CDC and WHO. The way we work is transforming, but it’s an opportunity for us to transform together.

We are in disaster response / emergency mode. We are experiencing higher than normal service queue. And are working as fast as possible to take care of our customers. Contracted Managed Service Customers will receive priority service.

We have taken steps to support our clients and community as we all adjust to the ongoing situation, for example:

We’re committed to supporting our users and customers during this challenging time.

We have scaled up the bandwidth at our datacenter to handle the increased load. Data center in San Antonio has 5 Internet carriers with full redundancy, power redundancy, 3 Day backup standby power generation, etc. ,and are continuing to scale our infrastructure to support greater demand, ensuring streamlined, reliable access to our services throughout this period.
- This will help ensure that all hosted servers and desktops are ready to go
- This will help ensure that all VoIP service and VoIP Video Services / Video Conferencing services remain at full operational capacity.

Managed Service Customers

We’re offering free remote computer access (no monthly service charges) to ALL Managed Service customers. And are implementing this on a per client basis (as requested).
We are deploying VPN access / relay service for free (as requested) by ALL Managed Service customers allowing for direct secured remote access to office desktops

Non-Profits:

that need streaming capability throughout this emergency will receive drastically reduced rates for streaming / recording systems.
O365 – reduced rate setup and (free monthly service for all 501(c)(3) organizations) -upto 10 users
- Additional users are $2 for Office 365 essentials and $4 for Office 365 Business Premium

VoIP Customers

Canitan Phones Systems are Completely Mobile and Ready for telecommuting:
- VoIP Customers can take their phones home with them and use them as if they were at the office. (some adjustments to existing or router upgrade may be required to ensure highest quality phone service)
- There is an APP for that – Cell Phone Apps are available to all phone customers
  - Please contact us if you need extension information.
- Softphones are available to use on computers
- Video Conferencing

October 11, 2019October 11, 2019

Video Access Control System

HD Video Door System that tracks, manages and records access to any physical building while also serving as an IP surveillance camera and IP intercom with remote access control. It offers powerful integration with other solutions in order to offer a complete solution for access-control, video intercom and security monitoring.

Resolution - 1080P

Built-in hemispheric camera which allows for 180°, wall-to-wall video coverage.

Ultra Low Light

By default we use cameras designed to look great day or night. We custom configures your system to give you the best image no matter what the situation.

Access Control

System can act standalone door controller or integrate into your existing access control system.

Backlit Keypad

Backlit LED Keypad and backlit Doorbell. Day & Night White LEDs with smart brightness control

Remote Unlock

Our system allows you to see live video feeds and have a conversation with a visitor and let them in by tapping a button on the phones screen.

Security

Ingress Protection Weather proof, vandal resistant, with support for extra back reinforcing metal plate

Video Access Control Benefits

Powerful video resolutions up to 1080p
Built-in RFID chip reader for keyless entry
SIP video streaming to NVRs, video intercom stations, IP phones, or smart phones simultaneously
Built with a metal casing to make it weatherproof and vandal resistant
Built-in hemispheric camera allows for 180-degree wall-to wall coverage
Supports motion detection
Integrated PoE to power the device and provide a network connection
Built-in microphone and speaker offers voice options and intercom functionality
ONVIF Profile S compliant

Video Entry System Gallery

Why Canitan?

Advanced Network Design

Canitan started as a Networking / IT Company. With advanced knowledge Canitan is much more capable than most of our competitors. We start all projects by building out the base network.

System Intigrations

Yes, there will be more advancements with video resolution. However, it will be a number of years before those technologies are financially feasible for small to medium businesses.

All of your technology and security needs

Networking, IT, Managed Services, VoIP phone systems, Access Control, Lights, Locks, Thermostats, Security Lights, Smart LED Lighting Panels

Parking Garage 4K Upgrade

Church Tech & Security Project

4K Camera Upgrade

Ranch Network, Camera System, VoIP Phone System, and Video Access Control

Canitan Helps the Community

Camera Upgrades

the future is looking Clearer than ever!

September 4, 2019

Alarm.com Feature Focus: Video Analytics

Get smarter video alerts and even automate your lights with Alarm.com’s video analytics, our intelligent service that classifies and responds to different activity on your property. Find out more: http://www.alarm.com/blog/video-analytics

August 12, 2019November 13, 2019

GDS 3710 – Change User or Guest Code

July 22, 2019July 25, 2019

Why 4k (8MP) Cameras

Creating a usable video surveillance solution is a need we come across on a daily basis. Although there are many components to a video solution, resolution – or image size – is one key component. The most recent advancement to become financially feasible for small-to-medium sized businesses is the introduction of 4k into the video surveillance market. Yes, There are already 8K solutions. However, it will be a number of years before those technologies are financially feasible for small to medium businesses. The most common question we hear right now is, “Do I need 4k video surveillance?” The answer is simple and vague: “It depends.” This is why we custom design every system for YOUR application.