Terms and Conditions

Legend

Seller – Canitan LLC, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for Seller Communications and its subsidiaries.
Customer – Customer, the person or entity, and Customer contractors, agents, employees, associates, shareholders, partners, or associates using the Seller service.
911 – Emergency call service typically used for delivering emergency calls to a Public Safety Answering Point.
PSAP – Public Safety Answering Point. A local e911/911 dispatch call center.
ECRC – Emergency Call Relay Center. An emergency call center with trained 911 operators that manually route 911 emergency calls.
VoIP – Voice over IP. DID – Direct Inward Dial also known as a local telephone number.

Terms & Conditions

Due to the nature of VoIP networks, Seller cannot and does not guarantee every 911 emergency call will go through. Situations such as: loss of power, loss of Internet access, defective VoIP hardware, etc. may cause 911 service to be inoperable.

Enhanced 911 or “e” 911 is the portion of our 911 service which delivers the subscribers physical address information to the local PSAP. E911 service is not available at every location within the United States at this time. For locations where e911 is not currently available (which includes all of Canada) Customer will be required to provide the emergency services operator Customer location and any other information which will assist them to dispatch emergency responders to Customer.

In order for e911 address information to be passed to the correct local PSAP dispatcher, Customer must set Customer outbound caller ID value to the specific DID (local number(s)) Customer is purchasing e911 service for. Customer caller ID value must be set to the 10-digit number only.

Due to pursuant FCC rulings and regulations, all customers who are using Sellers services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Customer shall indemnify and hold harmless Seller against any and all damages, claims and expenses resulting from Customer’s failure to comply with, including without limitation: (i) failure of Customer to populate end user service addresses initially and to update the address information going forward; (ii) any 911 calls routed to Seller or on the wrong Trunk; (iii) Customer’s incorrect or improper designation of an Activated DID/telephone number to not receive 911 service that should have received 911 service; and (v) failure to strictly comply with Seller’s process and procedures for designating activated TN’s to receive 911 service.

Note: Seller offers a feature that Customer may use to test their Caller ID value. At any time, Customer may test Customer outbound caller ID value by dialing ‘811’ on Seller’ network. If the subscriber Caller ID was set correctly the Seller’s 911 provisioning system will read that 10-digit number back to Customer.

NOTE: Failure to set the correct caller ID value may result in a non-refundable $85 ECRC surcharge per 911 call.

NOTE: Failure to provide and maintain accurate 911 address information may result in an $85 ECRC charge per 911 call.

NOTE: When you activate 911 on one or more of your numbers you are stating that you have legal authorization to add/change the 911/e911 address information for that number(s).