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info@canitan.com
Remote Support
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Month: March 2020

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Working Remotely

We are here to help you and your employees to work remotely during COVID-19 Outbreak (and beyond).

  • IT Services / Managed Services
    • Remote Desktop – access to your office desktop like you were sitting right in front of it.
    • Access files or workstations from home (or anywhere else) remotely.
    • Continue business operations while working from home.
    • VPN Access to shared resources
  • VoIP Phone Systems
    • Canitan Phone Systems are Completely Mobile employees can take their desk phones home and the will work just like they are at the office. You can also install an application on your computer allowing for you to use your computer as a phone.
  • Canitan Phone Systems include Audio Conferencing. And support video calling.
  • Our Office 365 packages includes Microsoft Teams (the replacement of Skype for Business) allowing for Video Conferencing, Instant messaging, and Video Communications.
  • Security
    • Fully access and remote control your business security from anywhere.
    • Remote Manageable Alarms
    • 4K Video Surveillance  
    • Access Control

Did you know that remote access is included with your Managed Service agreement.

From our base maintenance package (bronze) to our Full Service Platinum package we include this access at no additional monthly cost. (There is a one time setup cost on bronze and silver packages)

We have setup remote access for many of our clients this past week. If you would like us to setup your remote access account for you please contact us so we can get it taken care of.

Already Setup Click here for instructions for remote access.

Not already a managed service customer? Our base maintenance package (bronze) starts at just $15 per month per computer and includes: 

Basic Remote Management and Monitoring – Antivirus, Patch Management, OS update management, Security Management and Remote Access for you!

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How to use Remote Access?

Once your account is setup. Our Endpoint Manager will send account activation email to you. You can activate their account and set your own login password by clicking the link in the email. An example of mail is shown to the left: 

  • Upon activation, the you will be able to login to EM with your user-name and password. Log in at: https://canitan-msp.itsm-us1.comodo.com/ as shown in the mail link 

  • We have configured two-factor authentication, you will have to follow the on-screen instructions to set up this during login. 

Endpoint Manager will send device enrollment link to the user email. They can click to the link on the email to enroll your devices. 

 
 
 

 

 

 

 

  • Enter Your 2FA Code

  • After login, you can view the applied device to your remote environment 

  • You can view the enrolled devices here 

  • Select the devices to start the remote control 

Once you have connected it will look like this.

How to Use the Remote Manager Toolbar
• After connecting, you will see the desktop of the remote machine in the ITarian window.
• You can use the remote access toolbar to manage your connection.

  • Position – Click and drag the tool bar to your preferred location. 
  • Full Screen – The remote desktop will cover your entire
    display, without the operating system’s window-framing
    interface. 
  • Click the same icon to exit full screen mode
 
 
 
 
  • Pin – Lock the tool bar in place in full screen view.
    Minimize/Maximize – Show/hide tool bar options.

 
  • Actions – Send control commands to the endpoint.
 
  • Actions – Send control commands to the endpoint.
 
 
  •  Send Ctrl + Alt + Del – Opens the Windows
    security screen on the remote device. This lets
    you:
    • Lock the remote computer
    • Log the current user out of the remote
    machine
    • Change the password of the remote
    machine
    • View task manager on the remote machine
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Canitan is designated Critical Infrastructure – We are open

Canitan is designated Critical Infrastructure – We are open

At Canitan, our priority is to support and serve our customers through times of uncertainty. We understand that the coronavirus (COVID-19) is impacting our daily lives in unprecedented ways. Canitan has comprehensive plans in place to provide our customers with continued access to their systems remotely.

As shelter-in-place orders are enacted in our communities, we will still be here for you, as Canitan is a designated Essential Critical Infrastructure under Communications Sector and under Information Technology Sector as defined by the Department of Homeland Security and as defined in the City of Austin Public Health Order. This means providing Technology, VoIP, and Security Services, including the operations of Technology, Security, and VoIP service providers and their employees, are considered essential services.

As a result, Canitan remains committed to being here to serve you. We take this threat with the upmost seriousness.

  • Until the Shelter in Place order is lifted our physical office is closed to non-employees, no one will be allowed to enter the building unless they are an employee. ALL employees have the option of working from home and are encouraged to do so.
  • Remote Support is operating at 110% and will continue to do so until this crisis is over.
  • Onsite services are still operating as usual with some exceptions. These measures are to protect our employees and you.
    • We will ask if anyone has been diagnosed or has had contact with anyone exposed to the virus before any work can be scheduled.
    • Social Distancing – ALL Canitan employees are REQUIRED to practice social distancing and stay 6FT from the closest person.
    • Masks will be provided and recommended and constant handwashing is REQUIRED when on a client’s site.
    • Employees CAN AND WILL leave any site they feel that their health is at risk.
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Coronavirus – (COVID-19)

Keeping our community and employees healthy and safe while maintaining business continuity is our top priority. We want to do our part to help you stay connected and productive.

Many of you are probably working from home (WFH) and staying updated with the latest information from CDC and WHO. The way we work is transforming, but it’s an opportunity for us to transform together.

We are in disaster response / emergency mode. We are experiencing higher than normal service queue. And are working as fast as possible to take care of our customers. Contracted Managed Service Customers will receive priority service.

We have taken steps to support our clients and community as we all adjust to the ongoing situation, for example:

We’re committed to supporting our users and customers during this challenging time.

  • We have scaled up the bandwidth at our datacenter to handle the increased load. Data center in San Antonio has 5 Internet carriers with full redundancy, power redundancy, 3 Day backup standby power generation, etc. ,and are continuing to scale our infrastructure to support greater demand, ensuring streamlined, reliable access to our services throughout this period.
    • This will help ensure that all hosted servers and desktops are ready to go
    • This will help ensure that all VoIP service and VoIP Video Services / Video Conferencing services remain at full operational capacity.

Managed Service Customers

  • We’re offering free remote computer access (no monthly service charges) to ALL Managed Service customers. And are implementing this on a per client basis (as requested).
  • We are deploying VPN access / relay service for free (as requested) by ALL Managed Service customers allowing for direct secured remote access to office desktops

Non-Profits:

  • that need streaming capability throughout this emergency will receive drastically reduced rates for streaming / recording systems.
  • O365 – reduced rate setup and (free monthly service for all 501(c)(3) organizations) -upto 10 users
    • Additional users are $2 for Office 365 essentials and $4 for Office 365 Business Premium

VoIP Customers

  • Canitan Phones Systems are Completely Mobile and Ready for telecommuting:
    • VoIP Customers can take their phones home with them and use them as if they were at the office. (some adjustments to existing or router upgrade may be required to ensure highest quality phone service)
    • There is an APP for that – Cell Phone Apps are available to all phone customers
      • Please contact us if you need extension information.
    • Softphones are available to use on computers
    • Video Conferencing
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