Support Request Form

Contact Name

Company Name

Your Email

Contact Phone Number

Name of User

Problem Description

Priority Level:

1 - Highest Priority -- Mission Critical / Drastically affecting operations (0 - 2 hours) 2 - Very High - A system failure resulting in a degradation but not a complete loss of services. (1 - 2 hours) 3 - Normal - Down User: A individual user or individual application is down (1 - 8 hours) 4 - Low - Normal Maintiance, User Adds / Updates. Any Alert categorized as minor. (Scheduled) 5 - Very Low - During next Maintenance Cycle or when convenient. (Monthly / Scheduled)

When does this need to be completed by?

Quality Security Matters

In today’s world, ensuring the safety and security of your property has never been more critical. “Quality security systems are not just an investment; they

November 4, 2024

Alerts

Nationwide Internet outage

The recent nationwide outage serves as a compelling reminder of the importance of having backups in place. Whether it’s for internet services, data storage, or

July 9, 2024

Uncategorized

Happy Easter

Decker United Methodist Church Nathan Smith Happy Easter 2024 This time of year is a time of New Beginnings. Fall has ended and life is

March 27, 2024

July 25, 2018

Bulk New User Email Request Form

Contact Name

Company Name

Your Email

Contact Phone Number (you will be contacted to verify this request)

Users: Full Name / email address / additional addresses

Email Package

Setup Options (Please Check all that apply)

When does this need to be completed by?

Quality Security Matters

In today’s world, ensuring the safety and security of your property has never been more critical. “Quality security systems are not just an investment; they

November 4, 2024

Alerts

Nationwide Internet outage

The recent nationwide outage serves as a compelling reminder of the importance of having backups in place. Whether it’s for internet services, data storage, or

July 9, 2024

Uncategorized

Happy Easter

Decker United Methodist Church Nathan Smith Happy Easter 2024 This time of year is a time of New Beginnings. Fall has ended and life is

March 27, 2024

July 25, 2018

New Email Request

New Email User Request Form

July 9, 2018

2002

July 7, 2018

Canitan Helps the Community

Canitan Helping the Community

Canitan helps to restore the Cross at Decker UMC

News Video is from Fox 7 News

As many of you know our office is in the Historic Decker United Methodist Church Parsonage (behind Decker UMC). The windstorm in June damaged the Cross at the church. Thanks to many prayers, some facebook posts, Travis County ESD 12, The QUINT 18 team and truck of the Austin Fire Department and some supplies form Canitan LLC the Cross has been restored to its upright position.

See the Full Story on Fox 7 News Here…

July 5, 2018

Office 365 VS Office 2016 (with Services)

Office 365 Subscription vs Perpetual License

Many People ask us should i just by office or get a subscription from Canitan for Office 365? The short answer is an O365 Subscription is usually the best answer. And here is why…

Each Subscription is tied to a user and can be installed on all the users devices, up to 5 PCs 5 Tablets and 5 phones. But that is just the beginning you also get web versions of your apps, Skype for Business, File sharing / Online Storage, MileIQ for mileage tracking and much more. See list below.

We have done a cost comparison which is also below.

Subscription License

Office 365 Premium
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft OneNote
Microsoft Outlook
Microsoft Publisher
Microsoft Access
+
Skype for Business Web versions of Word, Excel, and PowerPoint		Microsoft Connections, Microsoft Listings, and Outlook Customer Manager
mail hosting with 50 GB mailbox and custom email domain address		Manage your business better with Microsoft Invoicing, Microsoft Bookings, MileIQ, and Business center
File storage and sharing with 1 TB of OneDrive storage		Manage tasks and teamwork with Microsoft Planner
Company-wide intranet and team sites with SharePoint		Manage schedules and daily staff work tasks with Microsoft StaffHub
Online meetings and video conferencing for up to 250 people		FastTrack deployment support with purchase of 50+ seats at no extra cost
Hub for teamwork to connect your teams with Microsoft Teams
Licensed for commercial use
5 phones, 5 tablets, and 5 PCs or Macs per user
$14.95

Perpetual License

Home & Business	Professional
Microsoft Word	Microsoft Word
Microsoft Excel	Microsoft Excel
Microsoft PowerPoint	Microsoft PowerPoint
Microsoft OneNote	Microsoft OneNote
Microsoft Outlook	Microsoft Outlook
	Microsoft Publisher
	Microsoft Access
1 PC	1 PC
$230	$400

If you upgrade with every release of Office.

Based on $8 month for exchange email hosting and buying a new version of office every 3 years.

If you upgrade with every other release of Office.

Based on $8 month for exchange email hosting and buying a new version of office every 6 years.

July 2, 2018

Month: July 2018

Support Request Form

Support Request Form

Quality Security Matters

Nationwide Internet outage

Happy Easter

Bulk New User Email Request Form

Bulk New User Email Request Form

Quality Security Matters

Nationwide Internet outage

Happy Easter

New Email Request

New Email User Request Form

2002

Canitan Helps the Community

Canitan Helping the Community

Canitan helps to restore the Cross at Decker UMC

Office 365 VS Office 2016 (with Services)

Office 365 Subscription vs Perpetual License

Subscription License

Office 365 Premium

+

5 phones, 5 tablets, and 5 PCs or Macs per user

$14.95

Perpetual License

Home & Business

Professional

1 PC

1 PC

$230

$400

If you upgrade with every release of Office.

If you upgrade with every other release of Office.

How To – Prevent your Computer / Turn Off Sleep

How To – Prevent your Computer / Turn Off Sleep

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